Skip to Store Area:

   
Garden Sheds Log Cabins Summerhouses Home Office Swimming Pools

Customer Service

Purchasing
All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these Terms and Conditions and are subject to acceptance by County Leisure Buildings. County Leisure Buildings may choose not to accept an order for any reason. Purchasing can be made through County Leisure Buildings secure online payment system or over the telephone with a member of County Leisure Buildings dedicated sales team.

Pricing
All prices and charges on this site are shown in UK pounds sterling and include any VAT payable. The total costs of your order will be the price of the products that you order and the cost of any additional services or products you choose. All costs will be set out clearly in your shopping trolley before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) County Leisure Buildings accept your order. If for any reason a product becomes unavailable after the point of your order County Leisure Buildings reserve the right to supply you with a product that is, in our opinion, a suitable alternative item. In the unlikely event of this occurrence you would be notified and given the option to accept the alternative product or cancel your order. County Leisure Buildings always endeavours to ensure that all information on this website is accurate. However, if an error does occur in the price or description, County Leisure Buildings will inform you and ask you whether you still wish to continue with the order. If a product or service is listed at an incorrect price due to a typographical error or an error in the pricing information received by County Leisure Buildings from our suppliers then we reserve the right to cancel the contract. In these circumstances you will not be entitled to seek compensation for disappointment suffered or for any losses which you might otherwise have incurred. County Leisure Buildings reserve the right to change the price of a product at any time. If you require any products in bulk please contact the dedicated County Leisure Buildings sales team on 01628 810982 for potential discounts.

Payment
County Leisure Buildings accepts card payments via Mastercard, Visa, Visa Debit. Payment is deducted when the order is processed. Payment can be made either on the website using the secure online payment system, or over the telephone. If the order is made over telephone, confirmation will be given verbally at the time of the call by one of County Leisure Buildings dedicated sales staff. If an order is made through the secure online payment system, after payment is received, County Leisure Buildings shall confirm by email the details, description and price of the goods purchased together with information containing your rights to cancel the order. Payment of all charges for products on order must be made in full before dispatch of the goods. County Leisure Buildings reserve the right to refuse orders if deemed necessary.

Stock Availability and Sizing
On rare occasions whereby goods ordered by the purchaser are not available from stock, County Leisure Buildings will notify the buyer and give them the option to wait until the goods are available from stock, accept an alternative product, or be reimbursed and receive a full refund. Very occasionally products featured on the website may be known by different branding names but are in fact the same product stipulated by the manufacturer. County Leisure Buildings reserve the right to supply these as the products listed on our website, despite in some circumstances being identical. Occasionally, manufactures update and improve products and County Leisure Buildings reserve the right to supply these to fulfil an order. All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings this will not detract from the overall quality or performance of the product. Sizes are approximate only and generally refer to external dimensions (not including the roof overhang). For specific dimensions please consult our technical department.

Delivery
County Leisure Buildings make every effort to deliver goods within the published estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between County Leisure Buildings and the buyer, and County Leisure Buildings shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Unless otherwise agreed in writing by the purchaser and County Leisure Buildings, the delivery of goods will take place at the address you have specified in the order. When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an email or fax, stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them. Providing that County Leisure Buildings delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and County Leisure Buildings will not be liable to you for any subsequent claim of non-delivery. County Leisure Buildings does not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods). Any liability of County Leisure Buildings for non-delivery of the goods shall be limited to replacing the goods within a reasonable time or issuing a refund at the pro rata contract rate against any invoice raised for such goods. The quantity or content of any consignment of goods or components of a good that are recorded by County Leisure Buildings upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary. County Leisure Buildings also reserves the right to suspend future deliveries of goods and cancel any contracts with you if you have a bankruptcy order made against you or make an arrangement or composition with your creditors; convene a meeting of creditors or enter into liquidation. We also reserve the right to suspend any future deliveries should you fail to observe/perform any of your obligations under the contract between you and County Leisure Buildings. This includes any contract between yourself and County Leisure Buildings for the sale and purchase of the goods incorporating these conditions, whether effected by electronic mail through this website, or otherwise.
If a delivery is made and nobody is there to sign for the product (unless a pre-agreement has been signed allowing County Leisure Buildings to leave the product without a signature upon arrival), the product will be returned to base and be awaiting another suitable dispatch date. In these circumstances the purchaser will be held responsible for paying all additional delivery costs to have the item re transported. For some of County Leisure Buildings products, such as log cabins and certain other large garden buildings, it is your responsibility to ensure someone is available to assist in the off loading of these goods upon arrival. This person must be fit and capable of lifting items of up to 25kg in weight as County Leisure Buildings may only send one delivery driver and some components can weigh up to 50kg. In these circumstances if an attempted delivery is made and there is no-one present and capable to assist our driver the building/s will be returned to base and the purchaser will be liable for all costs associated with a second attempted delivery. County Leisure Buildings cannot be held responsible for any damage or injury sustained due to incorrect unloading, usage or assembly of any of our products.
In the event that a customer purchases an installation service for one of the products on the website the customer is thereby agreeing to adhere to the terms and conditions of the installation service. This will typically include the provision of a firm and level base to be in place and accessible on the agreed date of installation. Failure to provide such a base will result in the installation being aborted at the expense of the customer who would then have to pay further charges should they wish to re-arrange the installation.

 Contacting Us
County Leisure Buildings can be contacted via any of the following methods;
Internet: www.shedsandlogcabins.co.uk
Email: sales@shedsandlogcabins.co.uk
Telephone:0800-130 3330
Postal Address: County Leisure Buildings Ltd, Bourne End Garden Centre, Hedsor Road, Bourne End, Bucks, SL8 5EE

Registered Office Address
County Leisure Buildings Ltd. Bourne End Garden Centre, Hedsor Road, Bourne End, Bucks, SL8 5EE
Company Registration Number  4486591
Registered in England

Cancellations and Returns
The buyer shall inspect the goods immediately upon receipt and shall notify County Leisure Buildings by email within 48 hours of the delivery if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods. Unfortunately County Leisure Buildings cannot accept any claims for damages after 48 hours. Where a claim of defect or damage is made, County Leisure Buildings will supply/replace any necessary parts to complete your agreed initial purchase. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing the seller by email within 7 working days after the day of delivery of the goods. You will be asked, however, to pay the costs of the return postage/carriage to one of County Leisure Buildings distribution centres or for the collection charge by one of County Leisure Buildings pre-approved couriers. If the buyer fails to return the goods following cancellation or does not pay the returning delivery fee issued by County Leisure Buildings, County Leisure Buildings reserve the right and is entitled to deduct the cost of recovering the goods from any refund issued. If County Leisure Buildings send you the incorrect product or if, upon receipt of all relevant evidence, we deem it has arrived faulty or damaged, you will be offered a full refund and exemption from delivery costs. County Leisure Buildings will not accept any product for return if it has been assembled, modified or customised in any way including being subject to the application of chemicals or paints. County Leisure Buildings will require photographic evidence of any complaints, defects, requests to return a product outside the initial 7 day period or claims of incorrect or incomplete product delivery. Any cancellation within the initial 7 day period will be refunded within 30 days of notification to cancel being received - for any cancellation outside of this timeframe all refunds will be processed within 30 days after the product has been successfully returned. Where exchange rates of currency are involved, the refund will be made in pound sterling and at the current exchange rate. County Leisure Buildings does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time or ordering and the time of issuing a refund.
If you wish to cancel an order before it has been delivered, you must contact County Leisure Buildings immediately. You must confirm your cancellation in writing via fax or email. If you cancel via telephone your order will be put on hold until a written cancellation has been received. If the building has been manufactured there may be a cancellation charge dependant on the individual case.
Please note: all sizes and measurements are approximations only and while County Leisure Buildings will endeavour to ensure all products are manufactured as close as possible to the measurements provided we cannot be held responsible should there be a discretion in the finished size.